- This website will not collect personal information from you, including but not limited to, your name, email address, telephone number and address, without consent from you, the user, or in any way which is not detailed within this policy
- Any personal information which is collected, with your permission, will not be passed on to third parties outside of the conditions of this policy, without the permission of you, the user
- We will undertake reasonable action to ensure the protection and safety of any personal information collected and stored
1. INFORMATION HOLDING – DETAILS OF HOLDER
1.1 Your information will be held by The Pelham Hotel (London). ("The Pelham"). The Pelham has its registered office at The Pelham 15 Cromwell Place, London, SW7 2LA. The Pelham is called the "Data Controller" because it has control over and responsibility for your personal information.
1.2 The Pelham is the owner of the web site at "http://www.pelhamhotel.co.uk/" ("The Pelham Website").
1.3 If the business of The Pelham is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
2. TYPES OF INFORMATION TO BE HELD
2.1 The information about you which we will hold may include:
2.1.1 Personal details such as name, address, age, telephone number, and e-mail address;
2.1.2 Information about the transactions you undertake including credit card or other payment details.
2.1.3 General descriptions and details about your interests.
3. INFORMATION GATHERING TYPES
3.1 We may receive information about you directly from you when you submit information to us through the The Pelham Website, make a reservation, and during your stay at The Pelham.
3.2 Additional information is collected automatically about your visit to The Pelham Website (see "Cookies" below).
4. DATA USAGE/USE OF PERSONAL INFORMATION
4.1 We may use your information for a number of purposes which are outlined below:
4.1.1 The provision of our services to you:
22.214.171.124 To administer and maintain our records;
126.96.36.199 To ensure that the service we offer you continues to be the most appropriate service for your needs;
188.8.131.52 To respond to any query that you may raise with us; and
184.108.40.206 To update our systems to provide an enhanced service to you.
4.1.2 Marketing, selling, and trading in personal information purposes:
220.127.116.11 Your information may be sold to suppliers of other goods and services which we feel may be of interest to you. These third parties may contact you directly or indirectly and offer their goods and services to you. If you would rather not receive this information, please send an email to [email@example.com] with the subject line "no third parties" or write to the data controller at the address below; and
18.104.22.168 Your personal data may be used to keep you informed about other products and services offered by The Pelham and our group companies. If you would rather not receive this information, please send a blank email to [firstname.lastname@example.org] with the subject line "no marketing" or write to the data controller at the address below.
22.214.171.124 Your personal data may be transferred abroad and such transfer may be to a country outside of the EEA. If we transfer your personal data outside the EEA it will only be to recipients who offer an adequate level of protection.
4.1.3 Other purposes:
126.96.36.199 Your information may be used by The Pelham for the purpose of research and statistical analysis;
188.8.131.52 The Pelham may disclose information to other companies within the same group of companies as The Pelham; and
184.108.40.206 The Pelham may use information about your registration for our internal customer service monitoring.
4.1.4 The period of use of the personal data supplied by you will not be longer than we deem necessary but may, subject to clause 8.1.4, be unlimited.
6. UPDATING INFORMATION
6.1 In order to help the Data Controller keep your information up to date registered users may be asked to provide details of any changes in their information at regular intervals.
6.2 If any of the information that you have provided to The Pelham changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to [email@example.com] or writing to us at the address below.
7. SECURITY FOR YOUR INFORMATION
7.1 We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.
7.2 We further undertake that we will not hold information about you which is excessive in respect of the purposes for which it is processed.
8. YOUR RIGHTS
8.1 You have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights are set out below:
8.1.1 You are entitled to have access to your personal data. You may request by writing to The Pelham (at the address given in Clause 9 below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the Data Protection Act 1998) for this information.
8.1.2 You are entitled, by writing to The Pelham, to require that The Pelham not commence using the information and request that The Pelham stop using information about you for the purpose of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material;
8.1.3 You are entitled, by writing to The Pelham, to require us to ensure that no decision taken by or on behalf of The Pelham and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and
8.1.4 if it is held by a court that the personal information held is inaccurate, you are entitled to apply to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or erased.
9. CONSENTING TO DATA CAPTURE AND STORAGE
10. CONTACT DETAILS FOR THE DATA CONTROLLER AT The Pelham
The Data Protection Officer The Pelham 15 Cromwell Place London SW7 2LA
11. ALTERING BROWSER TO REMOVE/MODIFY COOKIES
If you're using Internet Explorer 6.0:
1. Choose Tools, then
2. Internet Options
3. Click the Privacy Tab
4. Click on Custom Levgorehotelel
5. Click on the 'Advanced' button
6. Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.
If you're using Internet Explorer 5.0 or 5.5:
1. Choose Tools, then
2. Internet Options
3. Click the Security tab
4. Click on Custom Level
5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.
If you're using Internet Explorer 4.0
1. Choose View, then
2. Internet Options
3. Click the Advanced tab
In Internet Explorer 3.0: You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.